Shipping & Returns

SHIPPING INFORMATION:   All pet accessories are custom made to conform with your pet’s size requests and will be shipped out within 4 to 7 business days via USPS first class mail post. Shipping times may vary due to holidays or intake of orders. If you are in need of quicker shipping, please contact me via emailas this service is available

RETURN INFORMATION:   I do not accept returns on custom made orders.  If an item arrives damaged upon opening, please contact me through the contact page for return information.  I will send out a new item to you.

EXCHANGES:   I do accept exchanges on collars only if you select the wrong size for your pet, however, I do charge a 20% restocking on the item being sent back to me. I do not credit back shipping cost for the original item bought or the item being sent back.  There also will be a shipping charge for the new item to be sent out.  Please do measure your pets neck prior to ordering to make sure you order the correct size. If you do have any questions at all in regards to your pet’s neck size, please contact me through the contact page.